Terms of Service

In these Terms:

• "Trelinx", "we", "us", "our" refers to Trelinx Pte. Ltd., a company incorporated in Singapore.
• "Platform" refers to the AI contact centre software accessible at app.trelinx.com.sg and one.trelinx.com.sg.
• "Website" refers to the marketing and informational site at trelinx.com.sg.
• "Client" refers to a business entity that has entered into a service agreement with Trelinx to use the Platform.
• "Authorised User" refers to an individual (admin or agent) granted access to the Platform by a Client.
• "End-Customer" refers to an individual member of the public who contacts a Client via the Platform (e.g. by calling or sending a WhatsApp message).
• "Services" refers collectively to the Platform, Website, and any related managed services provided by Trelinx.

Access to trelinx.com.sg is provided for informational purposes. You may browse the Website and submit enquiry or demo request forms subject to these Terms.

You agree not to:

• Use the Website for any unlawful purpose or in violation of any applicable Singapore law or regulation
• Attempt to gain unauthorised access to any part of the Website or its underlying systems
• Introduce malicious code, crawl or scrape the Website in a manner that imposes unreasonable load, or interfere with the Website's operation
• Submit false, misleading, or fraudulent information via any form on the Website

All content on the Website — including text, graphics, product names, the Trelinx wordmark, and software — is owned by or licensed to Trelinx Pte. Ltd. and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any Website content without our prior written consent.

The Website may contain links to third-party websites. We are not responsible for the content, privacy practices, or availability of those sites. Links do not constitute an endorsement by Trelinx.

The Website is provided on an "as is" basis. We make no warranty that the Website will be uninterrupted, error-free, or free from viruses. To the fullest extent permitted by law, Trelinx disclaims all warranties, express or implied, in relation to the Website.

Use of the Platform is subject to a separate written service agreement between Trelinx and the Client. These Terms apply in addition to, and are incorporated into, that agreement. In the event of any conflict between these Terms and the service agreement, the service agreement prevails.

one.trelinx.com.sg is a demonstration environment provided for evaluation purposes. Data entered into the demo environment is not guaranteed to be retained, is not covered by production-grade SLAs, and must not be used for live customer interactions.

app.trelinx.com.sg is the production environment. Access is granted only to Authorised Users designated by the Client.

Trelinx provides its Platform on a fully managed basis. Trelinx will:

• Configure the AI knowledge base, agents, integrations, and telephony on the Client's behalf following a discovery process
• Provide the Client with admin and agent dashboard access upon go-live
• Maintain and update the Platform throughout the service term

Clients are responsible for providing accurate and complete information during onboarding (including URLs, PDFs, price lists, and FAQs) and for keeping that information current. Trelinx is not liable for AI responses that are inaccurate as a result of outdated or incomplete source materials provided by the Client.

Clients and Authorised Users agree to use the Platform only for lawful inbound customer communications. The Platform is designed and licensed for inbound use only — receiving and responding to calls and messages from End-Customers who have initiated contact.

You must not use the Platform to:

• Initiate unsolicited outbound calls or messages to individuals who have not made contact
• Process data of individuals located in jurisdictions where you do not have appropriate legal authority to do so
• Impersonate or mislead End-Customers as to the nature of the AI system, beyond the disclosures built into the Platform
• Circumvent the Platform's built-in AI disclosure, recording-consent, or PII protection features
• Attempt to reverse-engineer, copy, or extract any AI model, algorithm, or proprietary component of the Platform
• Resell or sublicense access to the Platform to any third party without Trelinx's prior written consent

The collection and processing of personal data through the Platform is governed by our Privacy Policy and, where applicable, the Data Processing Agreement (DPA) between Trelinx and the Client.

Clients are responsible for ensuring that their End-Customers are made aware that calls may be answered by an AI system and may be recorded, and that any required consents are obtained in accordance with the PDPA. Trelinx provides built-in AI disclosure and recording-consent prompts as a default feature of the Platform; it is the Client's responsibility to ensure those prompts meet their specific legal and operational requirements.

Trelinx will use commercially reasonable efforts to maintain Platform availability. Specific uptime commitments, if any, are set out in the Client's service agreement.

Trelinx reserves the right to carry out maintenance at any time. We will provide reasonable advance notice of planned downtime where practicable. Trelinx is not liable for downtime caused by third-party providers (including cloud infrastructure, telephony carriers, or WhatsApp Business API providers) or by Force Majeure events.

Fees for the Platform are set out in the Client's service agreement. Trelinx reserves the right to suspend Platform access if invoices remain unpaid beyond the due date specified in that agreement.

Each party agrees to keep the other's confidential information — including pricing, technical specifications, customer data, and business operations — strictly confidential and not to disclose it to any third party without prior written consent, except as required by law.

This obligation survives termination of the service agreement for a period of three (3) years.

Trelinx retains all intellectual property rights in the Platform, including its AI models, software, algorithms, and interfaces. No rights are transferred to the Client other than the limited licence to use the Platform during the service term as described in these Terms and the service agreement.

Client-provided content (knowledge base materials, FAQs, price lists) remains the intellectual property of the Client. Trelinx is granted a limited licence to use such content solely for the purpose of configuring and operating the Platform for that Client.

To the maximum extent permitted by Singapore law, Trelinx's total liability to a Client for any claim arising out of or in connection with the Services shall not exceed the total fees paid by that Client to Trelinx in the three (3) months immediately preceding the event giving rise to the claim.

Trelinx shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of revenue, loss of data, or business interruption, arising out of use of or inability to use the Services, even if Trelinx has been advised of the possibility of such damages.

Nothing in these Terms excludes liability for fraud, death, or personal injury caused by Trelinx's negligence.

The Client agrees to indemnify and hold harmless Trelinx, its officers, employees, and contractors from any claims, losses, damages, or expenses (including legal costs) arising from: (a) the Client's or its Authorised Users' breach of these Terms or the service agreement; (b) the Client's failure to obtain required consents from End-Customers; or (c) any content provided by the Client that infringes a third party's intellectual property rights.

These Terms apply for as long as you use the Website or Platform. Clients' Platform access is subject to the term specified in the service agreement.

Trelinx may terminate or suspend access to the Platform immediately and without notice if a Client or Authorised User materially breaches these Terms or the service agreement.

On termination, the Client's right to access the Platform ceases. Trelinx will make Client data available for export — via dashboard self-serve export or by request to the Trelinx team — for a period of 30 days following termination, after which it will be deleted in accordance with our data retention policy.

We may update these Terms from time to time. For Website users, continued use of the Website after changes are posted constitutes acceptance of the revised Terms. For Clients, material changes to Platform Terms will be communicated in writing with at least 30 days' notice.

These Terms are governed by the laws of Singapore. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

Before commencing formal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation for a period of not less than 30 days.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

For Clients, these Terms together with the service agreement and DPA constitute the entire agreement between the parties regarding the Services and supersede all prior understandings or agreements relating to the same subject matter.

For legal enquiries regarding these Terms, please contact: