Frequently Asked Questions

We give you an AI that answers every inbound call and message — voice, WhatsApp, Instagram, Messenger. It books appointments, collects deposits, and hands off to your team when needed. One dashboard, every location, 24/7. Singlish-aware out of the box.

Live in 3–5 working days. We do the build — knowledge base, AI agents, integrations, telephony. You give us a 15-minute discovery call, send your knowledge (URLs, PDFs, FAQs, price lists), and we set the whole thing up. No developers needed on your end.

Inbound voice calls, WhatsApp, Instagram, Messenger. The AI also sends customer-initiated follow-ups via SMS and WhatsApp — booking confirmations, reminders, payment links.

Yes. The voice agent answers in under a second — no awkward pauses, no robotic delivery. It handles interruptions, understands Singlish and 13 other languages. Most callers don't realise it's AI.

Yes. Drop in URLs, PDFs, FAQs, price lists — the AI pulls from your actual docs during conversations. Accurate answers in your wording. No hallucinations.

Both. It checks Google Calendar in real time and books on the spot. For deposits, it sends a payment link mid-conversation — HitPay integration covers PayNow, cards and more.

It hands off to your team with full context — transcript, customer details, what's already been tried. Your agent picks up exactly where the AI left off, no awkward 'let me check' pauses.

Yes. Every call records consent at the start, every action is logged, and PII is detected and stripped before AI responses reach customers. PDPA-ready if audited.

It does. 'Can lah', 'alamak', 'not free leh' — Trelinx gets it and replies naturally. Plus English, Mandarin, Malay, Tamil and 9 more languages.

Tuition and enrichment centres, multi-outlet restaurants, property agency teams, and multi-clinic dental and veterinary groups — Singapore multi-outlet SME operators with high inbound call and WhatsApp volume across 5–15 outlets.

No. Trelinx is inbound-only. The AI answers calls and messages from your customers — it doesn't dial leads or run cold campaigns. We do send customer-initiated follow-ups (booking confirmations, reminders, payment links), but never unsolicited outreach.

Yes. Connect your WhatsApp Business number and the AI replies instantly — 24/7. Same goes for Instagram DMs and Facebook Messenger. Every conversation lands in one inbox alongside your calls.

Shopify, Stripe, HitPay, Google Calendar, Notion. We add custom integrations during setup if your stack needs more. Automatic PII detection and masking is built in by default.

That's the whole point. One command centre across every location — branded routing per number, unified analytics, single dashboard. Owner-operators of 2+ locations are exactly who we're built for.

Depends on call/message volume and locations. Book a demo — we'll size it for your business. Unlimited AI agents, no per-seat fees, no scaling tax.

Yes. The demo is 15 minutes — you hear a live AI inbound call (in Singlish if you want) and see it reply on WhatsApp in real time. We also walk through the dashboard and show you the numbers — staff costs vs AI costs, for your business.

Flexible billing for Singapore businesses — sorted during onboarding once we've sized your usage.

AES-256 encryption (banking-standard). All recordings stored securely in Singapore. Full audit logs, PDPA-ready. Pull your data anytime — calls, recordings, transcripts, analytics. It's your data.