Privacy Policy

Trelinx Pte. Ltd. is a company incorporated in Singapore. We provide an AI-powered inbound contact centre platform — including AI voice, AI messaging, and a unified operations dashboard — to business clients ("Clients") in Singapore.

In the context of data we collect directly (e.g. website visitors, demo enquiries), Trelinx acts as the data controller. In the context of end-customer data processed on behalf of our Clients (e.g. caller recordings, WhatsApp messages), Trelinx acts as a data processor and our Clients are the data controllers.

We do not sell personal data to third parties. We do not use end-customer data for advertising or marketing.

• Contractual necessity — to fulfil our service agreement with Clients and to respond to enquiries
• Consent — where individuals have consented to be contacted or to their calls being recorded; our platform includes built-in AI disclosure and recording-consent prompts at the start of every call
• Legitimate interests — for security, fraud prevention, and platform improvement, where those interests are not overridden by individuals' rights

We share personal data only with the following categories of third-party processors, each engaged under appropriate data processing terms:

• AWS (Amazon Web Services) — cloud hosting (Singapore region) and PII detection (AWS Comprehend)
• Resend — transactional email delivery
• WhatsApp Business API provider — messaging channel infrastructure
• Telephony provider — voice channel infrastructure
• Google (Google Analytics) — website usage analytics

We do not transfer personal data outside Singapore except where the receiving jurisdiction provides a standard of protection comparable to the PDPA, or where adequate contractual safeguards are in place.

• Call recordings and transcripts: retained for the period specified in the Client's service agreement, or 12 months by default
• WhatsApp message logs: same as above
• Enquiry and contact data: up to 24 months from last interaction, unless consent is withdrawn earlier
• Dashboard access logs: up to 12 months

• Access — request a copy of personal data we hold about you
• Correction — request that inaccurate personal data be corrected
• Withdrawal of consent — withdraw consent for processing at any time, where processing is based on consent
• Erasure — request deletion of personal data, subject to any legal retention obligations

To exercise these rights, submit a request via our Data Request page or contact our Data Protection Officer directly. We will respond within 30 calendar days.

If you are an end-customer of one of our Clients (e.g. you called or messaged a business that uses Trelinx), please direct your request to that business. We will cooperate with our Clients to facilitate any access or erasure requests.

We implement appropriate technical and organisational measures to protect personal data, including encryption in transit and at rest, access controls, and audit logging. Our platform's PII Protection feature detects and strips sensitive data before it is processed by AI models.

In the event of a data breach affecting your personal data, we will notify affected parties and the Personal Data Protection Commission (PDPC) in accordance with the PDPA's mandatory breach notification requirements.

Our website uses essential cookies necessary for site functionality. We do not currently use advertising or tracking cookies. You may disable cookies in your browser settings, though this may affect site functionality.

We may update this Privacy Policy from time to time. Material changes will be communicated via the trelinx.com.sg website. The effective date at the top of this page reflects the most recent revision.

For any questions, requests, or complaints regarding your personal data, or to exercise your rights under the PDPA, please contact our Data Protection Officer:

If you are not satisfied with how we have handled your personal data, you may lodge a complaint with the Personal Data Protection Commission (PDPC) at pdpc.gov.sg.